Get In Touch
We're here to help. Our support team responds to every inquiry personally, usually within 24 business hours.
Email Support
Best for order questions, refund requests, and general inquiries.
Response time: within 24 business hours
Phone Support
Available Monday to Friday, 9 AM to 5 PM Eastern Time.
US & Canada, toll-free
What to Include in Your Message
To help us respond quickly, please include the following details when contacting us:
- Your full name (as it appears on the order)
- The email address used at checkout
- Your order number (if applicable)
- A clear description of your question or issue
Order Support
For order tracking, changes to shipping addresses, or delivery questions, contact our order support team by email with your order number in the subject line.
Refund Requests
All refund requests within the 180-day money-back guarantee window should be sent by email to support@buygoods.com. See our Refund Policy for full details.
Wholesale & Media Inquiries
For wholesale, distribution, or media inquiries, please email us with "Wholesale" or "Media" in the subject line and a member of our team will reach out.
Frequently Asked Questions
Many common questions are answered in our FAQ section — you may find your answer there faster than waiting for a reply.